Hospitality and Tourism Re:invention Starts Here
We have solutions for the ever-changing global environment. Our team of creative and experienced professionals work with our clients to grow their bottom line through dedication and professionalism.
Be it sales for an independent/individual hotel or a recognised global brand – XCIX creates solutions tailored to our clients’ needs. Customized for individual management, XCIX’s sales team will be a seamless extension of your organization, servicing your clients like our very own. We will undertake mutually developed sales goals and develop strategic plans to give maximum exposure to your property and all its great features. We will help accentuate the positive in order to generate interest and, ultimately, revenue. The Customized Sales Organization (CSO) is a virtual sales office that will be your direct line to sales success.
Take your brand to a whole new level with XCIX’s experts placed strategically to represent your organisation domestically and internationally. Our representation spans from Canada to USA, South America, Africa, India, South East Asia, Middle East and China, and other key business markets. Our representation solution offers the strength of our team to support how we represent your business to the international market. We offer our highest level of quality services as we represent your brand with integrity and professionalism. Having XCIX’s support will elevate your organisation as we uncover it to the world.
Every step counts and we will assist you in budgeting your marketing spend where it matters the most. From online reputation management to social media and website maintenance, our Marketing team will work with you. Considering a new marketing campaign? Let us prepare one for your target audience and client base. We will work on all aspects of marketing – social media, print media, media relations, creative preparation and all that it takes to market your organization both domestically and internationally.
Need a helping hand? With top to bottom coverage on the operational side of an organisation, let our team of experts be there for you. We cover all aspects of hotel operations – Food & Beverage, Housekeeping, Front office, Kitchens. We not only look at these departments at a high level but also work with your current team to better the results.
The latest Grant Thornton report has named Information Technology as a critical component for all businesses in the Tourism and Hospitality industry. Website hosting, website design and development, NFC solutions, execution and distribution of hardware solutions, delivery of SEO and PPC campaigns and App creation are our key menu items for our clients. We will also coordinate with our marketing team to assist with reputation management, social media site maintenance, and e-Marketing solutions to list a few.
Laying a good foundation is as basic to construction as a good pre-opening is to a hospitality or tourism organization. XCIX’s expertise has you covered. From website design to photographs, social media and everything in between, XCIX will customise the plan to ensure that your business is ready for a successful launch. We will work with you from the conception of the idea through to developing your operations plan, sales and marketing needs, up until the launch celebration. XCIX, with its industry relations will kick start your business with maximum exposure.
With successful projects in Asia and the Middle East in our portfolio, we would like to bring our expertise to your organization.
Have you considered doing a quality inspection? XCIX has a team ready to do just that. We GET (Guest Experience Testing) it! Our GET program is the ultimate way to see where the strengths and weaknesses are in your infrastructure and service levels. Our team focuses on the important details that will bring your organization to the next level and develop a comprehensive report that can be used to increase efficiencies, service levels and address maintenance issues. We will work with you at any time and undertake unannounced inspections as well as aid in preparation of any brand management inspections.
IN THE WORKS!!!
This isn’t all of it. We have a few more engagement options in the works and these are:
- Revenue Management
- Human Resource Management
- Training and Development
- Site Development and Restoration
- Staff and Client Retention Programs
- Vendor Management